1. Overview
This policy explains what information we collect, how we use it, when it may be shared, and the choices available to you when you visit our website, contact us, apply to work with us, or become a client.
2. Information we collect
Information you provide may include your name, email, phone number, social handles, creator or business profile, content goals, messages, and—if you become a client—payment or invoicing details.
We may automatically receive technical and usage information such as IP address, browser and operating system, pages visited, time spent, click activity, and cookie identifiers.
3. How we use information
- Respond to enquiries and evaluate potential creator partnerships.
- Deliver creator management, creative, marketing, and support services.
- Operate, secure, measure, and improve our website and services.
- Send updates or marketing where you have given permission.
- Meet legal obligations and resolve disputes.
We do not sell or rent personal data.
4. Sharing information
We may share only what is necessary with trusted service providers, contractors supporting our work, professional advisers, or authorities where required by law. Providers must handle data consistently with applicable privacy requirements.
5. Retention
Client data is kept for the working relationship and any legally required accounting or compliance period. General enquiry data is normally kept for no longer than 12 months unless the conversation or relationship continues.
6. Cookies and analytics
We may use essential, preference, and analytics cookies to operate the site and understand traffic. You can limit cookies through your browser. Where law requires it, non-essential tracking will depend on consent.
7. Security
We use reasonable organizational and technical safeguards, including access controls and secure infrastructure. No online transmission or storage method is completely secure.
8. Your rights
Depending on where you live, you may be entitled to access, correct, delete, restrict, object to, or obtain a copy of your personal data, and to withdraw consent. Contact [email protected] to make a request.
9. Third-party links
External websites linked from this site have their own privacy practices. Xcelerate is not responsible for their content or policies.
10. Children
Our services are not directed to people under 18, and we do not knowingly collect their personal information. If we learn that we have, we will take steps to delete it.
11. International use
Information may be processed in countries other than your own. We use appropriate safeguards where applicable and process information according to this policy and relevant law.
12. Changes and contact
We may update this policy periodically and will update the date shown above. Questions, concerns, and data requests can be sent to [email protected].